Frequently Asked Questions
Everything you need to know about shopping with Emmo.
How do I know which size to order?
We provide a detailed size guide on every product page. Since fit can vary between styles, we recommend checking your measurements against our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request. Please note that for hygiene reasons, earrings and swimwear are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner. You will receive a tracking number via email as soon as your order ships.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Emmo, we are committed to conscious fashion. 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are working toward a goal of 100% sustainable materials by 2026.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that international orders may be subject to local customs duties.